bwt365 Privacy Policy —
Your Data, Handled with Respect

Who We Are

bwt365 operates the online gaming platform accessible at bwt365.games. In this Privacy Policy, references to "bwt365", "we", "us", and "our" refer to the operating entity behind the bwt365 platform. "You", "your", and "player" refer to any individual who accesses or uses the bwt365 platform, including registered account holders and visitors to the website.

This Privacy Policy has been prepared to inform players in Pakistan — and elsewhere — about how bwt365 handles personal data in the course of operating an online gaming service. If you have any questions about this Policy or our data practices, please contact us using the details in Section 14.

Personal Data We Collect

bwt365 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

How We Collect Your Data

bwt365 collects personal data through the following channels:

• Account registration: When you create a bwt365 account, you provide personal information including your name, date of birth, email address, and Pakistani mobile number.
• Identity verification (KYC): When you reach certain transaction thresholds or at our request, you may be asked to submit copies of identity documents such as a CNIC (Computerised National Identity Card) or passport.
• Payment transactions: When you make a deposit or withdrawal using Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, or MCB Bank, payment-related data is collected and processed.
• Platform usage: We automatically collect technical data including your IP address, browser type, device identifier, session duration, pages visited, and in-game activity logs.
• Customer support: When you contact our support team via email or live chat, we retain records of those communications to resolve your query and improve our service.
• Cookies and similar technologies: As described in Section 7, we use cookies and tracking technologies to improve platform functionality and analyse usage patterns.

Why We Use Your Personal Data

bwt365 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your bwt365 account, including verifying your identity and age (18+ requirement).
• Payment processing: To process deposits and withdrawals in PKR through your chosen payment method and to maintain accurate financial records.
• Game and bet settlement: To record, settle, and pay out bets and casino game outcomes accurately and in a timely manner.
• Legal compliance: To comply with anti-money laundering (AML) obligations, age verification requirements, and other applicable legal duties.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and technical attacks on the platform.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate or where requested by the player.
• Customer support: To respond to your queries, complaints, and requests for assistance in an effective and timely manner.
• Platform improvement: To analyse usage data and improve the functionality, design, and content of the bwt365 platform.
• Marketing communications: To send you promotional communications where you have given your consent to receive them. You may withdraw this consent at any time.

Legal Basis for Processing

bwt365 processes your personal data on one or more of the following legal bases:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you under the bwt365 Terms & Conditions, including providing gaming services, processing payments, and managing your account.
• Legal obligation: Processing is necessary for bwt365 to comply with applicable legal requirements, including age verification, AML compliance, and regulatory reporting obligations.
• Legitimate interests: Processing is necessary for bwt365's legitimate interests in operating a safe, secure, and commercially viable gaming platform, where those interests are not overridden by your rights and interests.
• Consent: Where bwt365 relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Share Your Data

bwt365 does not sell your personal data. We may share your data with the following categories of third parties where necessary to operate the platform:

• Payment service providers: Easypaisa, JazzCash, SadaPay, Raast, and banking partners including HBL, UBL, and MCB Bank, for the purpose of processing transactions in PKR.
• Identity verification providers: Third-party KYC providers used to verify your identity and age in compliance with legal requirements.
• Fraud prevention and AML services: Third-party providers who assist in detecting and preventing fraudulent activity and money laundering.
• Game software providers: Casino and sportsbook software suppliers whose platforms are integrated into bwt365, and who may receive anonymised or pseudonymised usage data.
• Technology and hosting providers: Providers of cloud hosting, data storage, and platform infrastructure services who process data strictly on our behalf and under contractual data protection obligations.
• Legal and regulatory authorities: Where required by law, court order, or regulatory direction, bwt365 may disclose personal data to law enforcement or regulatory bodies.

All third parties with whom bwt365 shares personal data are required to maintain appropriate data protection standards and to use the data only for the specific purposes for which it was shared.

Cookies & Tracking Technologies

bwt365 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. bwt365 uses the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and cookies that remember your preferences during a session. These cannot be disabled without affecting core functionality.
• Analytics cookies: Used to collect anonymised data about how players use the bwt365 platform, helping us identify which features are popular and where improvements can be made.
• Functionality cookies: Used to remember your preferences such as language settings and responsible gaming tool configurations.
• Security cookies: Used to detect and prevent fraudulent activity, suspicious login attempts, and account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bwt365 platform. bwt365 does not use third-party advertising cookies or track your activity on other websites.

Data Retention

bwt365 retains personal data for as long as is necessary for the purposes for which it was collected or as required by applicable law. In practice, this means:

• Active account data: Retained for the full duration of your account's active life on the platform.
• Transaction and gaming records: Retained for a minimum of five years following the closure of your account to comply with financial record-keeping and AML obligations.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations, typically a minimum of five years from the date of last transaction.
• Customer support records: Retained for up to three years following resolution of the relevant query, unless a longer period is required for legal or compliance purposes.
• Marketing consent records: Retained for as long as necessary to demonstrate consent and to honour opt-out requests.

When personal data is no longer required for these purposes, bwt365 will securely delete or anonymise it in accordance with our internal data retention and destruction procedures.

Your Data Rights

As a bwt365 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14:

• Right of access: You may request a copy of all personal data that bwt365 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: You may ask bwt365 to correct any inaccurate or incomplete personal data held in your account. Basic details can be updated directly through your account settings.
• Right to erasure: In certain circumstances, you may request that bwt365 delete your personal data. This right is subject to limitations where bwt365 is required by law to retain certain data (e.g., for AML compliance purposes).
• Right to restrict processing: You may ask bwt365 to limit the way it uses your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to object: You may object to bwt365 processing your personal data for direct marketing purposes or on the basis of legitimate interests. We will honour valid objections promptly.
• Right to data portability: In applicable circumstances, you may request that bwt365 provide your personal data to you in a structured, machine-readable format.
• Right to withdraw consent: Where bwt365 is processing your data on the basis of your consent (e.g., for marketing), you may withdraw that consent at any time without affecting any prior processing.

Security Measures

bwt365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bwt365 platform.
• Encryption of sensitive personal data stored on bwt365 servers, including payment information and identity documents.
• Strict internal access controls ensuring that only authorised personnel can access player personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the bwt365 platform and underlying infrastructure.
• Two-factor authentication available to players to add an additional layer of security to their bwt365 account login.
• Incident response procedures to detect, assess, and respond to potential data security incidents promptly.

While bwt365 takes extensive steps to protect your data, no system is completely immune from security risks. If you become aware of any unauthorised activity on your bwt365 account, please contact our support team immediately.

Children's Privacy

bwt365 is strictly an adult platform. Access to all real-money features is limited to persons aged 18 and over. bwt365 does not knowingly collect personal data from anyone under the age of 18.

If bwt365 becomes aware that it has collected personal data from a person under 18 — whether through the registration process or otherwise — the relevant account will be closed immediately, all funds will be handled in accordance with our minor account procedures, and the personal data concerned will be deleted or anonymised without unnecessary delay.

If you believe that a minor may have registered on the bwt365 platform, please contact our support team immediately so that we can investigate and take appropriate action.

International Data Transfers

bwt365 may process or store personal data on servers located outside of Pakistan. Where personal data is transferred to countries that may not have equivalent data protection laws to those applicable in Pakistan, bwt365 will take appropriate steps to ensure that your data remains adequately protected.

These steps may include using standard contractual clauses or other recognised transfer mechanisms to ensure that third parties receiving your data outside Pakistan are bound by equivalent data protection obligations. By using the bwt365 platform, you acknowledge that your data may be transferred and processed in this manner.

Updates to This Privacy Policy

bwt365 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered contact details or by displaying a prominent notice on the bwt365 platform. The date of the most recent update will always be shown at the top of this document.

Your continued use of the bwt365 platform following the publication of an updated Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact our support team to discuss closing your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bwt365 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in English, to assist players across Pakistan — from Karachi to Lahore, Islamabad to Peshawar.

Support email (plain text — not a link): [email protected]

For data rights requests (access, correction, deletion, objection), please include your registered bwt365 account details and a description of your request. bwt365 will acknowledge your request and advise you of the expected response timeline. For responsible gaming enquiries, please visit our Responsible Gaming page.